About Us
Terms And Conditions

Terms And Conditions

These terms were most recently updated on: 12 March 2024


This website, TidalTrip.com, is operated by Premier Digital Portal ("Premier", "we", "us", "our"). We are registered in the United Arab Emirates with company registration No. 936931 and our registered address is Mehairi, Manama Street, Ras Al Khor Ind Estate Third, Dubai, UAE. Our TRN is: 100460513300003.

Throughout the site, the terms “we”, “us” and “our” refer to Premier Digital Portal. Premier Digital Portal offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Cancellation Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the site. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Cancellation Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries, photos) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Tidal Trip, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

In no case shall TidalTrip be liable for any costs incurred due to cancellation of events from either party as well as due to Acts of God such as natural disasters and other events outside human control.


You agree to indemnify, defend and hold harmless TidalTrip and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These terms, their subject matter and their formation (and any non-contractual disputes or claims), are governed by English law. You and we both agree that the courts of the Dubai International Financial Centre will have exclusive jurisdiction over any disputes.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.



We charge a standard 10% commission to travelers and 5% commission to our partner/service providers/hosts on the total booking amount you receive from a guest that found you through our platform. This commission is charged on the total package, including extras that are booked at any point after the initial booking.

Commissionable extras include but are not limited to:

  • Additional nights
  • Meals
  • Private Yoga Classes
  • 1:1 Coachings
  • Other types of 1:1 consultations
  • Post retreat coaching
  • Surf lessons
  • Diving lessons
  • Airport Transfers

This list is subject to change at any time and without prior notice.

Bookings through our platform

Our commission is kept from the deposit, and the remaining balance is paid directly to you. Please note that we send payments once a minimum balance of US $500 is reached. This saves transfer fees for you. If you’d like to receive your payout earlier, please contact our support team.

Once someone books a retreat, we hold the money we’ve received in escrow until you have confirmed their arrival at your retreat center.

We do payments twice a month, on the 1st and 15th. Payouts made on the 1st of the month are for bookings who arrived between the 14th and 29th of the previous month. Payouts made on the 15th of the month are for bookings who arrived between the 30th of the previous month and the 13th of the current month.

We will default to paying retreat owners in US Dollars (USD). Payments received from various currencies are converted at the time of booking to USD at the exchange rate at the time of booking. We will then default to paying out in USD from that converted amount.

There may be situations in which we pay out USD and it can be converted to a retreat owner’s local currency, but this is at our discretion. We are not responsible in any way for fluctuations in currency exchanges, nor are they set by us.

Transferable Booking

A Transferable Booking allows the guest(s) to change their arrival date to a future date within 1 year of the original arrival date, dependent on the retreat/training’s future availability. This request can only be made once per booking no later than 7 days before the original arrival date.

The price of the booking may be subject to change in accordance with seasonality or similar price changes. This has to be communicated and confirmed with the guest(s).

To offer this you should should contact the TidalTrip support team.

Bookings directly through you (if you process your own payments)

If the customer came through our site and then paid you directly, we expect you to share the booking details with us immediately.

We greatly appreciate you letting us know of any bookings from guests we brought you. This is part of the honor system we work on. When retreat owners proactively tell us about bookings, we take notice! Outside of the honor system, we track and monitor inquiries.

If we find out that a retreat owner is trying to hide a booking from us, we’ll, unfortunately, have to remove them from our site.

We work hard to bring customers to all of our retreat owners. No doubt you’d feel a break in trust if the roles were reversed and we tried to hide a booking from you.

We’re not some faceless corporation, we’re real people who put our lives into this because we believe travel can transform the world.

Thank you for honoring our work!


If a retreat owner lists a retreat on TidalTrip, they are not allowed to list it for a lower price elsewhere. By listing a retreat here, retreat owners are stating and agree that this is the lowest price they offer on the retreat. Why do we have this clause?

Because we work extremely hard here at TidalTrip to help bring you customers.

But listing a retreat on our site, and then selling it for a lower price elsewhere impedes our ability to provide this wonderful service to you. It undermines the trust our visitors place in us, and you.

Let’s work together on this as a team, because we’re all here for the same purpose: to help make lifelong memories and share the adventurous world we all love.


Best Price Guarantee - If you find a lower rate on TidalTrip.com or on another website by 23:59 local time the day before your retreat, inform us and we will help you get that price. Our retreat owners are not allowed to put a higher price on our site than they have listed elsewhere for the same retreat.

Submitting a Claim - You are required to complete your request using the TidalTrip Contact us form by 23:59 local time the day before your retreat starts. If you’ve found a lower price, it has to be available for booking at the time you contact us. This is determined by our support team.

Sameness of the Retreat - Our Best Price Guarantee is available only for exact itinerary matches, including retreat, room type, cancellation policy, and the date of travel as booked through TidalTrip.com. Also, the sameness must be to the exact same retreat purchased on its own through another website. For example, if you book a retreat on another website as part of a special package it won’t be eligible for our Best Price Guarantee. Our Best Price Guarantee applies to the cost of a booked retreat, as presented on your booking confirmation receipt, including any taxes and fees collected by us from you at the time of your booking. The Best Price Guarantee does not apply to any taxes or fees collected by any third party from you. Our Best Price Guarantee isn’t available if you book a retreat on another website, and the price of that booking isn’t known until after your purchase. In addition, if there are requirements to be eligible for the lower price, including and without limitation: residency, regional and age, you must meet every single one of these requirements.

Lower price must be available to the general public - In order to be eligible for Our Best Price Guarantee, the prices must be both advertised and available to the general public. The following terms also apply for our Best Price Guarantee: the guarantee does not apply to rates offered on competitors' membership program websites; corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. In addition, the lower price can’t come from a website where a call is required to get the rate, or from an e-mail that you received.

Verifying your claim - All claim requests are subject to verification by TidalTrip.com. We don’t accept screenshots or other purported evidence of a lower price that we at TidalTrip.com can’t confirm independently. We will not verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.

Getting your refund for a verified claim - If your request is verified, you will receive a credit to the credit card that you used for your reservation. Where you have paid for your retreat at the time of booking, we will send your refund upon verification of your request. Where you have chosen to pay later at the retreat center, you will pay the center the original price upon arrival and we will send your refund after you have completed your stay. Please be aware that it may take up to 30 days or the next billing cycle for your refund to appear on your credit card statement.

Right to change - We at TidalTrip.com reserve the right in our sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. Your eligibility under the Best Price Guarantee is determined by the terms that are in effect at the time of your claim. Our failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.


You have the responsibility for the following: you meet all requirements of foreign entry, and your necessary documents for travel (passports, visa, and others) are valid and organized for foreign entry. TidalTrip does not have unique understanding or knowledge of your necessary documents for travel, or the foreign entry requirements. We strong encourage you to check any prohibitions on travel, different warnings, general announcements, and advisories that the government of your travel destination has issued. We encourage you to check this before booking your retreat and itinerary.

Visas and Passports: For this information you should contact the respective Embassy or Consulate for your travels. Change in requirements happen and you should always double check to make sure all your information is current before booking your retreat and leaving on your flight. We accept no liability in the event the airline or airport refused to grant you entry onto the flight, or if you are not allowed into a country due to a lack of proper requirements such as a passport, visa, or other documents that might be required for travel. This also applies for countries which may not be your final destination, but just stop-gaps. This includes any situation in which an aircraft stops, even if you stay in the plane or airport.

Health: You must consult with your doctor for the necessary and encouraged inoculations for your travel. Do this before you depart. You have responsibility for the following: taking any and all recommended medications, receiving the required inoculations, meeting entry requirements for health, and following medical advice given for your travel.

TidalTrip offers retreats and other products in other countries, but this does not represent or warrant that travel to these areas is either risk-free or even advised. TidalTrip is not liable for any losses or damages that may occur or result from traveling to these locations.


If you submit any photos they must be:

  1. On an appropriate topic: All your photos must be relevant to your retreat, location, surrounding area, housing and accommodation, or other closely relevant topics.
  2. Friendly to families and the overall community:
    1. No photos should be submitted that are: not legal, vulgar, pornographic, obscene, or offensive/insulting.
    2. No photos should be submitted that: are an invasion of privacy of another person or entity, or violate any personal rights.
    3. No photos or information should be submitted that are: of children or any third parties without receiving prior consent. If a child is under 13 their parent can give consent.
    4. You must be above 13 to submit photos or other submissions to our site.
  1. Original photos: Only photos that you own or own the proper rights to can be submitted. No other photos are allowed to be submitted. Submitting photos from other sources is not allowed. No photos should be submitted that infringe upon any trademark, copyright, or any other right of a third party.
  2. Non-commercial: No photos should be submitted that include any content that’s intended for a commercial purpose. This includes logos, promotional photos, and branding material.
  3. No harmful files No photos should be submitted that: are intended or result in damage to computers, servers, or any property of TidalTrip or anyone using TidalTrip. Viruses and any harmful code being submitted is strictly prohibited.


If it is your belief, and this belief is held in good faith that certain materials hosted by TidalTrip infringe your copyright, you can send us a written notice including the information below. You must know that we will not process any complaints that are incomplete or improperly filled out. You may be exposed to liability for damages if you have misrepresentations in your notice about whether certain content or activity is infringing.

  1. You must show the copyrighted work you are claiming was infringed. You must show clear identification.
  2. You must show the material on the website with a clear identification, such as a link to the infringing material in question.
  3. You must include a statement that you clearly have a “good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law.”
  4. You must include a statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
  5. You must include your telephone number, your full address, and your email address.
  6. You must include a signature from the owner of an exclusive right that is allegedly infringed, or the person who is authorized to act on the behalf of the owner of the exclusive right that is allegedly infringed.

You can send your notice to us via email by using the contact form on TidalTrip.com

It is TidalTrip.com’s policy, in appropriate circumstances, to terminate the accounts of users who are repeat infringers or are repeatedly charged with infringement.


Be aware of this: by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant TidalTrip and the affiliated, co-branded and/or linked website partners through whom we provide service, a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that the TidalTrip may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners.

You further grant TidalTrip the right to pursue at law any person or entity that violates your or the TidalTrip’s rights in the Submissions by a breach of these Terms of Use. You acknowledge and agree that Submissions are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, TidalTrip affiliates or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website.

You acknowledge that TidalTrip may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.

Every now and then we may offer our customers certain incentives to leave reviews for retreats, centers or teachers. These can be credits, coupons, contest entries or others. We are fiercely in support of impartial, fair, and honest reviews, so the previously mentioned incentives are made available to customers no matter the rating they end up giving.

We might invite you to leave reviews of our service or your experience on our site or on third-party platforms. By accepting the request to leave the review on our site or third-party platforms, you are giving express written consent for us to use these reviews.


We define 4 levels of standard cancellation policies that apply to all retreats purchased on our site:

  1. 30 Days + before your booking starts
    • Your booking fee will be refunded to you less a 5% cancellation fee. This is excluding the 10% service fee charged at payment which is non-refundable.


  1. 4 - 14 Days before your booking starts
    • Your booking fee will be refunded to you less a 25% cancellation fee, 20% will be claimed by the host and the remaining 5% will be claimed as the cancellation fee. This is excluding the 10% service fee charged at payment which is non-refundable.


  1. Less than 4 Days before your booking starts
    • Your booking fee will be refunded to you less a 35% cancellation fee, 30% will be claimed by the host and the remaining 5% will be claimed as the cancellation fee. This is excluding the 10% service fee charged at payment which is non-refundable.


Cancellation within 24 hours of Booking

For Hosts

We expect our hosts to reply to all bookings done through our platform within 24 hours. Please confirm the reservation directly with the guest who booked. Using the email address provided in our booking confirmation emails.

If for any reason you are unable to accept the booking, please communicate immediately to the guest and us.

We provide the guests with a 72 hour grace period to cancel their booking. If a guest asks to cancel their booking within this grace period they will receive a full refund of their deposit or amount paid.

After the 72 hour grace period, the cancellation policy, set by you, for your listing will go into full effect.


In case of a dispute of the deposit, TidalTrip submits all the available evidence to the cardholder’s bank. We also inform the retreat owner and ask for any further evidence we can use to submit to the bank. In case the dispute is lost and the money is refunded to the cardholder/guest, TidalTrip cannot be held liable for the amount lost and will invoice the retreat owner in case the deposit was already paid out.

TidalTrip owns the rights to the deposit money and with that, the right to make the final decision on it. If we feel it appropriate to refund the deposit to a guest due to issues of any kind, we have the right to do so, regardless of the cancellation policy in place.

For Customers

As a customer, if you book a retreat directly on our platform you have the right to cancel your booking within 72 hours and receive a full refund of your amount paid.

For cancellations made after the 72 hours, please refer to the cancellation policy of your booking


Questions about the Terms of Service should be sent to us at our Contact page